Customer Service Series

Total Items: 5 Total Time: 23.00 hour(s)

Summary:
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that includes useful tools for providing excellent customer service.

Certification:


Audience:

This series is for anyone who wants to learn about creating and maintaining good customer service.

Features:

  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
5 items

Includes:
Customer Service Series: Defining Service
5.0 hour(s)
cusc01
Customer Service Series: Communicating
6.0 hour(s)
cusc02
Customer Service Series: Fixing Problems
4.0 hour(s)
cusc03
Customer Service Series: Building a Department
4.0 hour(s)
cusc04
Customer Service Series: Tools of the Trade
4.0 hour(s)
cusc05

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